Shipping & Returns
We offer FREE Singapore shipping on all orders.
Occasional shipping delays of a few days may occur due to unforeseen circumstances such as pandemics, and as such, we seek your kind patience and understanding when that happens.
We are not a drop-shipper. We hold all our stocks locally in a Singapore warehouse, which enables us to deliver orders in the quickest possible manner with as little shipping delays as possible.
We currently also ship to Malaysia, with a flat shipping rate of $10.
RETURNS & MONEY-BACK GUARANTEE
We offer a 30-day money back guarantee. If you change your mind after receiving your item and wish to return the item, please email us at [email protected] and we'll be happy to guide you through the returns process.
To be eligible for return, your item must be in the original condition that you received it. It should also be shipped out (at buyer's expense) to our local warehouse in the original packaging and original condition within 30 days from the date of receiving the item.
ONE YEAR LIMITED WARRANTY
The Luumyn limited warranty programme covers all manufacturing defects for one full year from the date the product was purchased. It does not cover accidental damage during the course of use, nor damage arising from modifications to any of the product parts.
If you have reason to believe your item has manufacturing defects, please kindly reach out to us at [email protected] with a description of the problem and with supporting photos/videos where possible. Upon verification, we will offer you a choice of a free replacement or a full refund.